Something has come up and you won’t be able to make it to the event?
No worries, that can happen. We understand that sometimes illness, or other life events intervene and may prevent you from attending after you have booked.
What to do first?
Please contact the organiser as soon as you know you cannot attend a class or workshop you have paid for, email info@didansa.life. When it’s within the 48 hours before the event you’d better SMS a text to 0475032450 or use What’s App. Don’t forget to mention your name.
Do I get a refund?
When we offer an event, we are often securing a venue as well as staff, crew and catering for planned numbers.
We also pay merchant fees to offer credit card facilities which we absorb into our costs, and when we refund they charge us for the transaction. To cover our time and these costs, cancellations will incur a 10% Admin fee if a refund is required.
Classes
- 10% is refundable – Until 48 hours before the event, no refund after. Or we can hold your class place, as a full credit towards another class organised by DIDANSA.
- After 48 hours no refund possible. You’re allowed to pass on/transfer your ticket to another dancer (and they pay you). Please inform us the name(s) of who you transfer it to.
Workshops
- 100% refundable – Up to 14 days before the event.
- 10% refundable – Until 48 hours before the event.
- Please ask the organiser if there is a waiting list, there might be someone very keen on dancing instead. You’re allowed to pass on/transfer your ticket to another dancer (and they pay you) however please discuss with the organiser to ensure they meet the workshop requirements (e.g. they need to have done 5Rhythms before).
- We can hold your workshop place as a full credit towards another workshop organised by DIDANSA. We will notify people on the credit list whenever a workshop is announced. Many people use this system. Workshop credits cannot be transferred to weekly classes.
- 0% refundable – After 48 hours before the event.
- Gift cards are non-returnable / refundable tems
